Shipping policy

Shipping Policy

We currently ship to customers within the United Kingdom only.

All orders are processed and dispatched within 3–7 business days after receiving your order confirmation email. You will receive another notification when your order has been shipped.

Please note:
Processing time may be extended during peak periods or holidays. We are a small business, so we appreciate your patience and support.

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Estimated Delivery Times (after dispatch)
Royal Mail 2nd Class or similar standard services are typically used. Estimated delivery is 2–5 business days after dispatch.

Delivery times are estimates only and may vary due to postal delays or circumstances beyond our control.

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Shipping Rates
Shipping charges for your order will be calculated and displayed at checkout.

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Order Tracking
Some orders may include a tracking number depending on the shipping method selected. If tracking is available, you will receive the details in your dispatch confirmation email.

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Questions?
If you haven’t received your order within 14 working days of dispatch, please contact us at serenecreationshub@gmail.com with your order number and we’ll look into it.