Privacy policy

PRIVACY POLICY

Serene Creations Hub (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from www.serenecreationshub.com (the “Website”).

By using this Website, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Website.

1. WHO WE ARE

Business Name: Serene Creations Hub
Email: serenecreationshub@gmail.com
Business Location: Wrexham, North Wales, United Kingdom

This Website is operated using Shopify’s platform.

2. INFORMATION WE COLLECT

We may collect the following types of personal information:

Name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via third-party providers)
Order history and transaction details
Device information (IP address, browser type, and usage data)

We collect information when you:

Make a purchase
Create an account
Contact us
Subscribe to updates or marketing
Browse or interact with our Website

3. HOW WE USE YOUR INFORMATION

We use your personal information to:

Process and fulfil orders
Communicate with you about purchases or enquiries
Provide customer support
Improve our Website and services
Send marketing emails (only if you opt in)
Prevent fraud and ensure secure transactions
Comply with legal obligations

4. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share your data with:

Shopify (our ecommerce platform provider)
Payment processors (to complete transactions)
Shipping and fulfilment providers
Email marketing services (if you opt in)
Other service providers who help operate the Website

These third parties only process your data as necessary to provide their services.

5. SHOPIFY

Our store is hosted on Shopify Inc. They provide the online platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases, and general Shopify application. They store your data on secure servers behind a firewall.

6. COOKIES AND ANALYTICS

We use cookies and similar technologies to:

Enable Website functionality
Understand how visitors use our site
Improve user experience
Support analytics (such as Google Analytics)

You can disable cookies through your browser settings, but some parts of the Website may not function properly.

7. DATA STORAGE AND SECURITY

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. DATA RETENTION

We retain your personal information only as long as necessary to:

Fulfil your order
Provide services
Comply with legal and accounting obligations
Resolve disputes

9. YOUR RIGHTS (UK GDPR)

Under UK data protection law, including the UK GDPR and the Data Protection Act 2018, you have the right to:

Access your personal data
Request correction of inaccurate data
Request deletion of your data (where applicable)
Restrict or object to processing
Request data portability
Withdraw consent at any time (where processing is based on consent)

To exercise any of these rights, contact us at: serenecreationshub@gmail.com

10. CHILDREN’S PRIVACY

This Website is not intended for children under 13. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us so we can delete it.

11. THIRD-PARTY LINKS

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

12. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

13. CONTACT US

If you have any questions about this Privacy Policy or your personal data, please contact us:

Email: serenecreationshub@gmail.com

Business Address: Wrexham, North Wales, United Kingdom